Data Privacy

LAB 19 GmbH – (hereinafter referred to as “LAB 19”) operates the website and the web shop, which can be accessed at The data processing carried out through their use is described below.
The person responsible within the meaning of the EU General Data Protection Regulation is LAB 19 GmbH, Lendorf 289, 9811 Lendorf, Austria,
1. Information about the collection of personal data
1.1. As part of the use of the website, the initiation of a contract, the fulfillment of the contract (including pre-contractual and post-contractual obligations) and to maintain customer relationships, LAB 19 processes the personal data provided by you as a customer within the framework of the legal requirements.
1.2. Without registering and simply using the website, the following personal data is collected:
IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred, website from which the request comes, browser, operating system and its Interface language and version of the browser software.
1.3. LAB 19 processes your personal data to provide, improve, stabilize and further develop the website, to create usage statistics, to detect, prevent and investigate attacks on the website and to answer any inquiries (Article 6 Paragraph 1 lit f GDPR). When using the web shop, setting up a user account and using the LAB 19 services, LAB 19 also collects and stores the following personal data:
First and last name, telephone number, email address, payment terms and billing and delivery address (street, zip code and city), date of conclusion of the contract or start of LAB 19 community membership. To secure the user account, you must also set a secret password, which will be saved by LAB 19.
When paying by credit card, the respective credit card company, the card holder, the card number, the period of validity and the security code must be disclosed. Additionally, additional specific information may be required from you.
If the payment is made via PayPal, you must provide your email address registered with PayPal.
However, if the payment is made via instant transfer, the bank institution, user number and TAN must be entered.
In order to fulfill the contractually agreed obligations, including pre-contractual obligations, LAB 19 processes the necessary personal data (Article 6 (1) (b) GDPR).
LAB 19 also processes data to strengthen existing customer relationships or to provide information about current developments and our range of services (Marketing, Art. 6 Para. 1 lit f GDPR).
2. Use of cookies
In addition to the data mentioned above, LAB 19 uses cookies on this website in order to continually adapt and improve the website. Cookies are small files that are stored on your computer when a website is visited. They are used to offer users additional functions on a website. They can be used, for example, to make navigation on the website easier, to continue using the website from where you left it and to save preferences and settings until your next visit. Other files on your device cannot be accessed, read or modified.
Most of the cookies on this website are so-called session cookies. These are automatically deleted when you leave the website. Persistent cookies remain on your device until they are deleted in the browser itself. They are used for recognition when the website is accessed again.
To control the cookies on your device, the browser settings can be selected so that you receive a notification as soon as a website wants to save cookies. You can also delete or block cookies.
LAB 19 points out that blocking or deleting cookies may affect the use of the website and prevent you from fully using the website.
3. Rights of users
3.1. As a user, you have the right to information, correction or deletion, objection to processing, restriction of processing and the right to data portability with regard to your personal data.
3.2. In addition, you are entitled to lodge a complaint with the responsible supervisory authority (data protection authority for Austria: Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, telephone: +43 1 52 152-0, email:;).
3.3. If the basis for processing personal data is based on your consent, this can be withdrawn at any time. However, this has no impact on the admissibility of data processing before an express revocation.
If the basis for processing personal data is based on a legitimate interest of LAB 19, an objection can be lodged by stating specific reasons. In this case, the situation will be examined by LAB 19 immediately and, depending on the result of this examination, the processing will be adjusted or stopped or the reasons for continuing the processing will be communicated.
If personal data is processed for the purposes of direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising.
4. Receiver
4.1. Personal data from visitors to the website may be transmitted to IT service providers. In order to fulfill the contract, it is necessary to involve or use external service providers, such as IT service providers, a delivery service and a bank or credit card institution, tax advisor and accountant, and personal data will be transmitted to them. The external service provider may only use the transmitted data to fulfill the specific order, for example for delivery, and is contractually obliged to LAB 19 to comply with the legal provisions.
4.2. Any additional applicable legal orders regarding the transmission of data remain unaffected.
5. Duration of storage of personal data
5.1. Use of the website: The personal data processed through the use of the website will be stored for a period of three months. Unless a detected attack on the website requires a longer storage period.
5.2. Fulfillment of contract: Your personal data will be stored by LAB 19 for as long as is absolutely necessary to fulfill contractual obligations and legal requirements. It is essential to comply with the tax retention period and to store it until the statute of limitations expires for any legal claims.
5.3. User account: In any case, your personal data will be stored until the user account is closed and then only for as long as legal obligations require this and until the statute of limitations for any legal claims has expired.
6. Newsletters
6.1. With your consent, you can subscribe to the LAB 19 newsletter, which will keep you informed about current offers. The advertised goods and services are named in the declaration of consent.
6.2. Registration is carried out using the so-called double opt-in procedure. This means that after registering, you will receive an email to the email address you provided asking you to confirm that you wish to receive the newsletter. If registration is not confirmed within 24 hours, the information provided will be deleted and you will not be included in the newsletter distribution list.
6.3. The only mandatory information for sending the newsletter is your email address. Providing further, separately marked data is voluntary and is used to be able to address you personally. After confirmation, LAB 19 saves your email address and the data you provided voluntarily for the purpose of sending the newsletter.
6.4. Your consent to sending the newsletter can be revoked at any time. You can declare your revocation by clicking on the link provided in every newsletter email.
7. Use of statistics programs and the respective data protection declarations
Google Maps
This website uses Google Maps to display map information. When using Google Maps, Google also collects, processes and uses data about the use of the Maps functions by visitors to the websites. Further information about data processing by Google can be found in Google’s data protection information at There you can also change your settings in the data protection center so that you can manage and protect your data.
Plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated into our pages. You can recognize the Facebook plugins by the Facebook logo or the “Like” button on our site. If you click the Facebook “Like” button while you are logged into your Facebook account, you can link the content of the LAB 19 pages on your Facebook profile. This allows Facebook to assign your visit to the LAB 19 pages to your user account. LAB 19 points out that LAB 19, as the provider of the pages, has no knowledge of the content of the transmitted data or its use by Facebook. You can find further information about this in Facebook’s privacy policy at If you do not want Facebook to be able to assign your visit to the LAB 19 pages to your Facebook user account, please log out of your Facebook user account.
Functions of the Twitter service are integrated into the LAB 19 website. These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the functions of the Twitter buttons, the websites you visit are linked to your Twitter account and made known to other users. This data is also transmitted to Twitter. LAB 19 points out that LAB 19, as the website provider, has no knowledge of the content of the transmitted data or its use by Twitter. Further information can be found in Twitter’s data protection policy at You can change your privacy settings on Twitter in the account settings at
On the LAB 19 website, LAB 19 uses social plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you access a page that contains such a plugin, your browser establishes a direct connection to Pinterest’s servers. The plugin transmits data to the Pinterest server. This data may include your IP address, the address of the websites visited that also contain Pinterest functions, the type and settings of the browser, the date and time of the request, how you use Pinterest and cookies.
Further information on the purpose, scope and further processing and use of data by Pinterest as well as your rights in this regard and options for protecting your privacy can be found in Pinterest’s data protection guidelines:
The LAB 19 website uses functions of the social media network LinkedIn. The provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Every time a LAB 19 website that contains LinkedIn functions is accessed, a connection is established to LinkedIn servers. LinkedIn will be informed that you have visited the LAB 19 website with your IP address. If you click on the LinkedIn buttons and are logged into your LinkedIn account, LinkedIn will be able to assign your visit to the LAB 19 site to you and your user account. LAB 19 points out that LAB 19, as the provider of the pages, has no knowledge of the content of the transmitted data or its use by LinkedIn. You can find further information about this in LinkedIn’s privacy policy at:
Functions of the Instagram service are integrated into the LAB 19 website. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of the LAB 19 pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign your visit to the LAB 19 pages to your user account. LAB 19 points out that LAB 19, as the provider of the pages, has no knowledge of the content of the transmitted data or its use by Instagram. You can find further information about this in Instagram’s privacy policy at
8. Contact Information
If you have any questions regarding the processing of your personal data, please contact LAB 19 by email,
Last updated October 2023